Cancellation and refunds

Cancelling your order

• Before the restaurant confirms: you can cancel yourself from your order page. It is free.
• After it is confirmed: please call the restaurant. If cooking has not started, they will try to help.
• Once cooking has started: the order usually cannot be cancelled, because the food is already being made.

If the restaurant cannot take your order

If the restaurant rejects your order, or does not reply in time, the order is cancelled and you are not charged.

Payment and refunds

Right now you pay at the restaurant when you collect your order, so no money is taken online and there is nothing to refund.

When online payment is introduced, we will update this page. Any refund will go back to the same payment method, and the time it takes depends on your bank.

Delays

If your order is much later than the ready time we showed, please speak to the staff. They will try to put it right.

Problems with your food

If an item is missing or wrong, or there is a quality problem, please tell the staff at pickup, or call us soon after. We will look into it.

Orders not collected

An order that is ready but not collected is marked as not collected. If this happens repeatedly, we may ask for advance payment on future orders.

Contact us

Contact details of the restaurant will be shown here.